Corporate
Our corporate services support both clinical and non-clinical areas. From roles in human resources, finance, IT, project management and much more, there are lots of opportunities to make a difference.
Here at CWPT, we can support your career by providing apprenticeships and training opportunities that are designed to give you access to the best teaching resources and hand-on experience at every stage of your career.
Administration
Our administrators provide support to clinical and non-clinical staff across the Trust. The role is flexible and varied, and administrators work in all of the different services and departments within the Trust. This means that an administrator's daily duties can vary depending on where they are working.
In our corporate services, administrators support the business side of the organisation. They may work in departments such as finance, human resources, quality and safety, quality improvement, IT and digital services, and governance.
In our clinical services, administrators support our services to run smoothly so that we can provide the best possible care for our patients. They work in a diverse range of settings within our mental health, learning disability and autism, and community physical health services.
Typical duties for this role may include:
- answering enquires via email and telephone
- updating databases
- communicating with colleagues and service users
- word-processing and copywriting
- acting as front-of-house
- assisting with the ordering of stationary, equipment and supplies
- assisting advisers and managers with administration
- patient bookings.
Career pathway
We expect good literacy and numeracy and ask for GCSEs A-C/9-4 (or equivalent) in English and Maths. You will also need to provide evidence of good verbal and electronic communication.
We expect administrators to demonstrate that they can work in a fast-paced environment. You'll also need to be friendly and approachable when interacting with members of the public and colleagues.
We have an entry-level apprenticeship which starts at Level 2 in Customer Service. It is a fantastic opportunity to develop your skills and gain hands-on experience in a variety of different departments.
Due to the wide variety of administrative roles, there are several routes that you can progress into, in a wide range of different departments and specialism within CWPT.
Leadership and management
In general management, you could be responsible for a whole service division, or for managing primary care or mental health services across our many sites.
Managers in the health sector work in a wide variety of disciplines. In our Trust, these include clinical care, human resources, finance, project management, communications, corporate affairs, and much more.
There are many routes that you can take into a management role, with some being available through our apprenticeship route. Current staff can become managers by working their way up from more junior roles. People who are external to the Trust and have relevant experience should apply directly.
Management roles may include:
- leading teams and managing people
- managing budgets and resources
- working with clinical colleagues
- implementing new ideas and initiatives
- developing the service and recruiting new staff members.
Corporate apprenticeships
We offer a diverse range of apprenticeships within our corporate services. This is just a snapshot of the qualifications we offer to help new and existing members of staff to progress in their career.
Customer service apprentice
This apprenticeship will help you to understand the principles of good customer service and improve your communication skills. It will include different types of communication, such as speaking to people face-to-face and over the telephone.
To be a customer service apprentice you will need GCSE's A-C/9-4 or Level 2 Functional Skills in Maths and English. If you do not have these qualifications, we can support you to obtain them during your apprenticeship. After you have completed the apprenticeship, you could progress into roles such as; receptionist, administrator or ward clerk.
Accounts/finance assistant
Accounts or finance assistants carry out day-to-day tasks to ensure our finances are well-run and efficient.
Typical duties include:
- maintaining accounts
- using finance systems
- ensuring colleagues are paid on time
- creating financial reports
To qualify for this apprenticeship, you will need to have GCSE's A-C/9-4 or Level 2 Functional Skills in Maths and English (or equivalent). However, if we recognise good talent without these requirements, we can support you to obtain these qualifications.
After you have completed the apprenticeship, you can progress onto other roles such as an accounts or finance assistant. As a part of the course, you will also gain an AAT Advanced Diploma in Accounting.
When we have an apprenticeship open for applications it will be on our jobs page.
I have worked within corporate roles for 30 years, my original role included recruiting district nurses. I knew, at the age of 18, I couldn't do the jobs that they did but if I could make their roles easier in any way that is what I would do. Helping develop people is a great job to have, seeing individuals reach their potential and open up opportunities to people who have a passion for providing great care. What is not to love! Of course, there is always opportunities to do more and that is just what we intend to do. I am incredibly grateful to CWPT for enabling me to develop and grow.
- Tracy May, Head of People and Organisational Development