People at our heart strategy

People at our heart logo and graphic in trust colours

People at our heart strategy

The Trust's strategic direction for 2022/23 to 2027/28 outlines our core purpose, vision, values, and priorities for the future. More than 1,000 people shared their views during a six-month programme of engagement activities and 'People at our heart' emerged as a key theme. It is the guiding principle for everything we do. 

Our core purpose 

Making a positive difference to the health and wellbeing of people and communities who need our services.

Our vision 

To become an innovative, forward thinking, and inclusive teaching organisation, enabling us to provide consistently high quality, safe, and compassionate care.

Our values

Our values underpin everything we do and how we do it. They reflect the behaviours our service users, colleagues, partners and others can expect from us all. 

Compassion icon

We are compassionate, kind and caring to everyone, including people who use our services and people we work with.

 

Excellence icon

We always do our best and seek to achieve excellence in all we do. We innovate and try out new things, and when things don't go to plan we embrace this as an opportunity to learn and improve.

Respect icon

We are civil and respectful. We celebrate diversity and always appreciate the views of other people.

Integrity icon

We do the right thing and people can trust us. We are open, honest and transparent, even when things go wrong.

Collaboration icon

We take pride in involving people and working together as an inclusive team, both within our organisation, and in co-production with service users, carers, partners, local community groups and others.

Our strategic priorities

We're working towards five strategic priorities to improve the care we provide. Everything we do is aligned to one of these priorities and is moving us closer to achieving our vision, step by step. 

Our care

People who use our services are supported and empowered to reach their full potential  and to achieve the best possible health and wellbeing for them.

We aim to provide an outstanding experience for everyone across the full range of our services, ensuring consistently safe, inclusive and high-quality care. We want to embed 'co-production' as standard in the review and development of our services, because we recognise the importance of involving people who use our services, carers and clinicians if we are to meet needs in the most effective way. We also want to be recognised as being a caring, collaborative and trusted organisation, which is what service user representatives told us are the most important aspects for them. 

Our colleagues

People working here feel empowered, valued, respected, engaged, safe and healthy, and are developed and supported to do a great job.

We are committed to ensuring an outstanding, inclusive employee experience. We will empower our colleagues with the necessary tools, resources, training and support they need to be creative, to make things happen, and to do a great job. We aim to achieve high levels of staff satisfaction, health and wellbeing, and we will create personal development plans for each member of staff to ensure they are supported to reach their full potential. 

Our leadership

Compassionate, inclusive and accountable leaders at every level, who enable personal growth and development for everyone. 

We want to nurture and embed effective leadership at every level across the organisation with the aim of ensuring that our organisation is truly inclusive, well-led and proactive. Our leaders will be consistently compassionate, accountable, and committed to achieving equality and diversity. We will become an organisation which offers personal growth and career development opportunities to everyone, and leaders will create the right environment, time and opportunity for all colleagues to learn and to innovate.

Our leadership will also foster a 'just culture' where colleagues feel confident in speaking up if things go wrong, rather than fearing blame or repercussion. We will continue to develop our leadership culture and behaviours to strengthen our ability to take a collaborative system approach, enabling and supporting partners to deliver shared system objectives. All leaders will be valued equally - whether clinical or non-clinical - and we will ensure effective talent management and succession planning across the organisation.

 

Our organisation

Creating an environment which inspires shared learning, innovation, improvement, inclusion, co-production and sustainability. 

We know that we need to develop our organisation if we are to become a Teaching Trust which provides consistently outstanding, compassionate healthcare services, and a place where colleagues enjoy working. We will promote equality, diversity and inclusion in everything we do, and we will engender a proactive, 'make it happen' culture without red tape and bureaucracy. We will share information openly with each other to enable learning and improvement, and will actively encourage and support colleagues in being innovative and trying out new things. Quality improvement, shared learning and co-production, involving people who use our services, staff, partners and others, will be embedded and well evidenced across the entire organisation.

As a mental-health orientated Trust, we are committed to creating an environment which is psychologically safe, provides constant support, and fosters a 'just culture' - a culture of fairness, openness and learning within the NHS. We want colleagues to feel confident in speaking up if things go wrong, rather than fearing blame or repercussion, and will support colleagues in being open about mistakes. We will become more sustainable, e.g. by reducing our carbon footprint and using the resources we have available to best effect; and we will seek to add value to our local communities over and above our immediate role as a local provider and employer.

Finally, we will be proud to celebrate and promote our expertise, achievements and successes, ensuring our colleagues are recognised and valued by all for their hard work and dedication.

 

Our partnerships

Collaborating with others to improve the health and wellbeing of people and local communities, because the whole of a person's healthcare journey matters.

Collaboration is essential if we are to improve the health outcomes of our service users and local communities, address health inequalities, make services easier to access for everyone, provide seamless care, prevent ill-health, and become a recognised teaching organisation. Our external partnerships with other organisations and groups are therefore critical, and we are committed to driving more proactive partnerships locally across the integrated care system (ICS), as well as regionally and nationally.

Now and moving forward, we will strengthen our work with partners across Coventry and Warwickshire as well as the wider West Midlands region. Our new ICS will be founded on our 'Place' partnerships across Coventry, South Warwickshire, North Warwickshire and Rugby. We will continue to be a valued partner locally as we collectively join up our services for the benefit of those who both use and deliver them.

This takes the form of different collaborative arrangements and partnerships with other mental health, learning disabilities and autism providers; with our Anchor Alliance partners (including universities and local enterprise); and with our voluntary sector and social enterprise partners as part of our Mental Health Alliance. Connection with our communities will become more integral to how we all work and this is being co-produced through our Healthy Communities Together partnership with Grapevine and Coventry City Council. Our relationship with Healthwatch will build and grow as we increase our co-production with people who use our services and act as advocates for the most vulnerable members of our communities.

The scope of our partnerships will become more extensive and wide-ranging as we progress with system partners to deliver truly integrated care. In order to be a successful partner, it is vital that we are able to deliver effectively at a number of different levels, i.e. with people who use our services, with our clinical teams at an organisational level, across the local ICS, plus regionally and nationally. We will proactively build relationships with our partners and stakeholders across all of these different levels, because we recognise that the real benefits of collaboration will only be achieved through a common purpose with shared alignment.

We want to take a 'co-production' approach to service development and improvement, working hand-in-hand with service users, carers, local people and communities, GPs, health, social care and voluntary sector partners, our own colleagues and others to ensure joined up, guided and evidence-based care for the people we serve. We also recognise the opportunity to work collaboratively across our own clinical teams to improve the services we provide and enable care pathways which are fully joined up.

 

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