Queries, compliments and complaints

As a patient, relative, carer or member of staff, you sometimes need to turn to someone for on-the-spot help. PALS can give advice and support where needed regarding your NHS health care. PALS can act on the person's behalf when handling patient and family concerns, liaising with staff, managers and when appropriate, relevant organisations, to negotiate immediate or prompt solutions to your problems.

If you are a patient, relative, carer or member of staff and you want advice or information about any of our Trust's services, PALS is your first point of contact and will be able to give you names and addresses of other organisations that may be able to help you.            

If you would like to make a formal complaint or compliment, or talk to someone about your service, the team can also help.

If your concern relates to treatment provided by:

If you would like advice or support through the complaints process, the NHS Complaints Advocacy Services may be able to help you. These are free, confidential services which offer help and information in making a complaint about the NHS. You can contact the appropriate service by using the following details:

Healthwatch is independent from the health and social care services you use. Their job is to ensure that local people's views are heard in order to improve the experience and outcomes for people who use them.